How long are shipping time?
Your product will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at Terana Boutique has an estimated delivery time that can be found in the description.
- What is your Return policy?
Depending on your purchase , you can contact us at email@example.com to initiate your return and a full refund process.
Note: We do not accept returns on items purchased from our Thrift Catalogue.
- Can I cancel my order?
Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes the orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package , , then please contact us at firstname.lastname@example.org and we will send you instructions on how to return the product.
- What Happens if I receive the wrong order?
If there is an issue with your item, the size, colour, defective or otherwise not exactly you wanted, please notify us at email@example.com and we will issue your refund.
- Do you offer exchanges?
We do not offer exchanges, however, if you did not get the product you expected, just let us know and we will get you a new one.